I'm rocking the bitchy today. I cancelled my online Blockbuster membership (that's akin to Netflix) August 31. I know the date because I was headed out to see
paperbkryter on Sept. 1, and I wanted to make sure I cancelled it before they billed me for another month (Sept. 2 would be the date of billing).
Well, bank statements state I was billed for the month of September on September 2. Yeah. After I cancelled. Oh well, sometimes there's a mistake. As long as they fix it and apologize, right?
My first email:
I cancelled my account August 31. On September 2 I was charged for the next month of membership, after my account was closed. I would like a reimbursement for the $16 and change that were erroneously charged to me.
( Where reading is apparently not something they do. )*fumes*
Um, obviously their math is special and they didn't bother to READ anything I wrote in a very, very short paragraph. My response?
"Unfortunately, that is NOT the case in this instance.
For the charge to have been made to my account because of a DVD being more than 10 days past due, it would have to have been charged LATER than September 2. According to your own rules, since I cancelled the account on August 31, I had until September 9 to return any DVDs. Furthermore, the charge to my bank account was made on September 2. This is when all previous monthly charges to teh account were made. And lastly, since the charge was NOT for $19.99 as your contract states, and was for the monthly membership fee (two different dollar amounts), it's fairly easy to surmise that I was charged for a month's membership after cancelling the account.
So.
I expect a response from a PERSON, not an automated form. Especially a person that can read. Feel free to call me at XXXXXX. I would LOVE to give my opinion of a process that doesn't take time to actually understand what people are saying."