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Wow. 9:03 and I've already got coworkers on my bloody nerves.
Timesheets. Each employee has one to fill out each week. The time they work on specific jobs must be entered so that we can bill each client for the time.
Due to a computer update (more than one actually, as it was more than one computer updated), the time entry program (whereby all employees could enter their *own* timesheets) no longer works on most computers. Everyone has to bring them to me to enter. I literally have about 4 people who I do *not* enter timesheets for. Out of 16.
Since the timesheets have to be entered on Monday before noon (yeah, even though folks don't get them done by then *snort*), it's important that folks get them to me ASAP. And getting them to me ASAP for 12 people means they like to cut corners and then expect me to pick up their slack.
At one point, I had one girl who wanted her handwritten original back for her own use after I'd entered it. Another wanted two printed out copies. I had three or four people who would hand me timesheets that had not been signed off on yet that I was supposed to know to send to their boss for the signature.
It got stupid.
I sent out an email two weeks ago telling everyone that, when they were going to turn the timesheet in, they needed to make all the copies they'd need *before* handing it to me, plus one copy to turn in to their bosses (if they were handing it in not signed). Once it gets to me, I enter the timesheet and it goes to the Office Manager. I'm trying to establish a natural flow wherein I don't try and remember 6 different people's various preferences.
And one woman this morning wants to know why her boss hasn't signed off on it yet. Well, I don't know, because you didn't bother to follow established procedures? Duh.
I swear, if she bitches and complains (because her complaints about having a form separate from the timesheet for the bosses to sign was the reason it got confusing for me) I'm going to tell her to suck it up and *deal*. That it's one copy. Yeesh.
Laziness.
Timesheets. Each employee has one to fill out each week. The time they work on specific jobs must be entered so that we can bill each client for the time.
Due to a computer update (more than one actually, as it was more than one computer updated), the time entry program (whereby all employees could enter their *own* timesheets) no longer works on most computers. Everyone has to bring them to me to enter. I literally have about 4 people who I do *not* enter timesheets for. Out of 16.
Since the timesheets have to be entered on Monday before noon (yeah, even though folks don't get them done by then *snort*), it's important that folks get them to me ASAP. And getting them to me ASAP for 12 people means they like to cut corners and then expect me to pick up their slack.
At one point, I had one girl who wanted her handwritten original back for her own use after I'd entered it. Another wanted two printed out copies. I had three or four people who would hand me timesheets that had not been signed off on yet that I was supposed to know to send to their boss for the signature.
It got stupid.
I sent out an email two weeks ago telling everyone that, when they were going to turn the timesheet in, they needed to make all the copies they'd need *before* handing it to me, plus one copy to turn in to their bosses (if they were handing it in not signed). Once it gets to me, I enter the timesheet and it goes to the Office Manager. I'm trying to establish a natural flow wherein I don't try and remember 6 different people's various preferences.
And one woman this morning wants to know why her boss hasn't signed off on it yet. Well, I don't know, because you didn't bother to follow established procedures? Duh.
I swear, if she bitches and complains (because her complaints about having a form separate from the timesheet for the bosses to sign was the reason it got confusing for me) I'm going to tell her to suck it up and *deal*. That it's one copy. Yeesh.
Laziness.